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How We Handle Your Privacy on liontoto group

When you open an account with us, your personal data and payment information are protected by encryption and strict access controls.

Encrypted account dataDANA, OVO, GoPay and QRIS payment securityClear data access rights
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liontoto group How We Handle Your Privacy on liontoto group
REACH OUR TEAM

Contact Us About Your Privacy

If you have questions about how we use your data or want to request a copy of your account information, our support team is here to…

Live Chat Support Available 24/7 in English. Open your account and click the chat icon in the…
Email Privacy Requests Send formal data-access or deletion requests to [email protected].
Account Settings Go to your account dashboard, scroll to Privacy & Security, and select Request My…
HOW WE PROTECT YOU

Data Security and Retention on Our Platform

Your account information is protected by TLS 1.3 encryption during all transfers and stored in segregated databases with restricted employee access. Withdrawal requests trigger automated identity verification before funds leave our system.

Encrypted Transactions

All deposits and withdrawals via DANA, OVO, GoPay and QRIS use bank-grade encryption. Your payment method is tokenised so we never see your full account number.

Identity Verification

Withdrawal requests require a second verification step. We match your submitted ID with your account registration details before releasing funds to your registered payment method.

Data Retention Policy

Account data is kept for the duration of your active membership plus 7 years for regulatory compliance. Transaction logs for DANA, OVO, GoPay and QRIS deposits are archived separately for 36 months.

Access Requests

You can request a full export of your personal data from your account settings or via email. We deliver it within 7 business days in a standard machine-readable format.

Cookie Management

We use cookies to remember your login and keep you safe from session hijacking. You can manage cookie preferences in your browser settings at any time without losing core account access.

Privacy Changes

If we update this policy, we notify you via email at least 30 days ahead. Continued use of your account after that date means you've accepted the new terms.

Privacy Policy FAQs

We've gathered the questions we hear most often from players in Indonesia about how we handle data, payments and account security. Read on to understand your rights and how to contact us with privacy concerns.

Your personal information is marked as inactive but retained for 7 years to comply with financial regulations. If you request permanent deletion, we remove it from live systems immediately—archived data for fraud investigation is kept per local law. Contact our support team to file a formal deletion request.

No. Payment tokens are encrypted and stored separately from your core account data. Only our fraud-detection system and withdrawal-verification team can access transaction records, and they see tokenised data only. Your actual card or bank details are never logged in plain text.

We store login times, device IPs and browser fingerprints for 24 months to identify unauthorised access attempts. This helps us notify you of suspicious activity and protect your account from hijacking. You can view your login history anytime in the Security section of your account settings.

Yes. Go to your account settings, find Privacy & Security, and select Request My Data. We'll email you a complete export within 7 business days in CSV format—includes your profile, transaction history, and all stored information.

Email [email protected] immediately. Our privacy team will investigate within 24 hours and respond with findings. We also offer live chat support 24/7 in the lobby if you need urgent assistance or want to report a suspected breach.

We do not sell, lease or share your personal data with advertisers or third parties for marketing. Payment processors (DANA, OVO, GoPay, QRIS) receive only the minimum data needed to process your transaction. Law enforcement requests are handled according to local law.

Our privacy standards apply consistently across all regions where we operate. Your rights depend on local law and any applicable data-protection regulations in your area. Contact us if you have region-specific privacy concerns—our team will clarify your rights clearly.

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